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# PROCEDURES

BOMB THREAT
DELIVERY
BODY SEARCHES
EMPLOYEE INFRACTION
GENERAL
CONFLICT RESOLUTION
FIRE ALARM RESPONSE
RADIO 10 CODES
EMERGENCY COLOR CODES
X-RAY COLOR CODES
FIRE WATCH PROTOCOL

# SJ Solutions

Your Security Professionals

# SJ Solutions

Your Security Professionals

###### Duryea Place

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# BOMB THREAT

Immediate reaction to threat receipt:
This checklist is designed to assist you to evaluate and document information when recieving a bomb threat.
If you receive a bomb threat by telephone- do the following:

1. Stay calm; stay on the phone and be polite and patient.
2. Listen carefully and get as much information as you can from the person delivering the threat.
3. Use your bomb threat checklist (and client’s emergency & safety procedures flip chart) as a guide for questions.
4. As soon as the phone conversation has ended, do not hang up. Go to another phone and:
5. Call 911/ notify client.
6. Notify your supervisor.
7. Complete the bomb threat checklist and incident report.

If you receive a bomb threat in person- do the following:
1. Stay calm; be polite and patient.
2. Listen carefully to any information provided by the person delivering the threat.
3. Listen carefully to any information provided by the person delivering the threat.
4. While you are talking, try to remember any identification information.
5. When they leave your immediate area follow steps 3 thru 7 above.
Notifications If a guard receives the threat, the first notification to be made will be the police 911. Following that call will be made to client and SJ Solutions management.

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# EMPLOYEE INFRACTION PROCEDURES

When generating a disciplinary infraction:

1. Identify which policy, procedure, post order was violated.
2. Document date, time and location infraction occurred.
3. Document Employees actions and statements.
4. If any, Document Supervisors actions.
5. State if complaint be a verbal or written warning.
6. If written warning, state your recommended action against the employee.
7. All infractions must be submitted before the end of the shift.

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#### GENERAL PROCEDURES

Unable to login/clock in or clock out:
Unable to submit a form:

Applies to all Apps:
1. Restart your phone.
2. Make sure only work related apps are currently running on your phone.
3. If you are still unable to clock in or clock out, after steps 1 & 2,
   use the sign in sheet to sign in or sign out then text the call center with the details of your issue.
4. If you are still unable to submit your form, after steps 1 & 2,
   you might have to install and run an antivirus program to clean your phone as the error notice indicates.

Guest Procedure and Law Enforcement:
1. Are not permitted beyond the magna-scanner except approved by the Operations Manager (OM) on duty. Except Parole or Probation officers.
2. Announce arrival of all Police and Medical Responders on to the site.
3. Guests must be issued a Guess ID card which must be returned upon their exit.
4. Guests must be with a staff member at all times while in the facility apart from Coalition for The Homeless members. A list of these members not to be escorted will be posted at the entrance/exit to the building.

Delivery Procedures:
1. Delivery person must present a company ID card. Take a picture of the ID in the reporting app.
2. Document delivery person in Sign in Book and Officer Reports.
3. Document vehicle information.
4. Access must be approved by Operations manager.
5. Any packages from mail couriers are not to be accepted by any security guards. Notify the OM of package delivery. Have the deliverer standby until the OM arrives to the zone to receive any packages.

Security Change over Procedure:
1. Security Guards are not permitted beyond the magna-scanner except those approved by the Shift Supervisor.
2. Guard must then scan Zone QR and report to Staff Lounge
3. Guards must be on post at shift start time.
4. Guards must report to work in full uniform.
NOTE: Any illegal drugs or weapons found must be reported to the Shift Supervisor.
Shift Supervisor must report findings to the Operations Manager. DO NOT TAKE POSSESION OF IT. Moreover, an incident report must be generated.

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#### CONFLICT RESOLUTION

Several methods of interactions are used by Security Professionals to improve effectiveness and maximize Security Professional safety. Knowledge of interaction dynamics and techniques help Security Professionals assess the safety hazards present in a given situation.

Security Professionals should be able to make informed choices about the following decisions:
1. When to interact.
2. When to avoid interaction or disengage.
3. When to involve police support.
4. How to interact in a manner that maximizes benefits to the Security Professional while deterring escalation by the subject.

Security Professional safety is the primary concern at all times. Do not perform activities that are hazardous, if they can be avoided, especially when, with awareness and some tactical thinking, a safer alternative course of action is readily available.
Security Professional safety means Security Professionals acting in a manner that minimizes the hazards of patrolling and interacting.
All the knowledge you learn to be a Security Professional combines to keep you safe. Proper radio communications keep you in updated contact with your support team. Proper stance and verbalization act as a deterrent to escalation during interactions. Recognizing pre-crime activity aids, you in spotting a potentially hazardous situation. It all matters.

##### Several key concepts and techniques are crucial for Security Professional safety.

Use C.A.L.M. De-escalation Practices:
1. COMMUNICATE WITH RESPECT
2. AVOID PHYSICAL CONFRONTATION
3. LAW ENFORCEMENT IS CALLED WHEN NEEDED
4. MAINTAIN A SAFE DISTANCE

Proper Interaction Stances and Postures:
1. Body should be faced at 45 degrees away from subject
2. Hands positioned in front
3. Stance should not be perceived to be hostile or threatening

Improper Stances and Postures:
Security Professionals should NOT stand during interactions in ways that are detrimental to a successful outcome, including:
1. Standing with hands in pockets.
2. Standing with hands on hips or arms folded.
3. Standing with objects in hands—clipboards; or even radios not being actively used.
4. Standing too close or fully facing open to the subject.
5. Standing facing fully away from the subject—not turning to address.
6. Leaning on or against anything.
7. Slouching or otherwise communicating ineptitude.
8. Standing with aggressive body language when not warranted.

GUARDS MUST NOT AT ANY TIME STRIKE AN AGRESSOR.
See Policy Manual for further guidance......

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# FIRE ALARM RESPONSE

During a fire alarm the following procedures should be followed.

A security officer should never try to extinguish a fire.
1. Call 911, be prepared to give your name, facility name and location.
2. Call the client, shift supervisor and account manager to inform them about the alarm.
3. Meet the fire department and proceed to the location of fire, fire alarm panel.
4. Pedestrians in the facility should be stopped and directed to exit the facility via nearest exit and stairwell..
5. Do not allow any incoming traffic into the facility except when given approval by the fire department.
6. Document incident and all response times in an incident report.

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# RADIO 10 CODES

Following is a list of Radio 10 codes and their meanings.
- 10-1 Call Your Command
- 10-2 Return To Your Command
- 10-3 Call Dispatcher By Telephone (SJ OPERATIONS)
- 10-4 Acknowledgment
- 10-5 Repeat Message
- 10-6 Standby
- 10-13 Officer needs assistance
- 10-33 Explosive Device
- 10-24/10-34 Assault (specify)
- 10-25/10-35 Child Abuse
- 10-44 Suspicious Substance
- 10-52 Dispute (specify)
- 10-59 Alarm of Fire (specify type)
- 10-63 Out of Service - Meal
- 10-69 Possible Overdose (Narcotics)
- 10-99 or 999 Officer down, needs immediate assistance

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#### COLOR CODES RESPONSE

#### Code Red

Complete building evacuation. Utilize nearest stairwells and exits to guide all Staff, clients and guests out of the building in a timely and efficient manner (fire, bomb threat, alarms, etc.)

#### Code Orange

Complete evacuation of all staff members. Staff members will utilize nearest exits (where it is safe) onto Duryea Place.

#### Code Yellow

All movement in the facility comes to a STOP. No one is to be granted entrance into the facility, Post 8 and 9 will ensure clients to remain in place until code is clear. Any clients attempting to move during this Code must be asked to remain in place until code is clear. This is in response to any incident throughout the facility where the Operations manager and Duty sergeant must respond. Guards 3/4, 5/6 and the Rover must respond to code. Once the situation is contained, movement can resume.

#### Code White

Movement should resume ONLY in the designated zone area, but no movement is allowed on the floors until Code Yellow is lifted

#### Code Blue

Assistance is needed in the social services area.
All movement in the facility comes to a STOP. No one is to be granted entrance into the facility, Post 8 and 9 will ensure clients to remain in place until code is clear. Any clients attempting to move during this Code must be asked to remain in place until code is clear. This is in response to any incident throughout the facility where the Operations manager and Duty sergeant must respond. Guards 3/4, 5/6 and the Rover must respond to code. Once the situation is contained, movement can resume.

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# DELIVERY

Delivery Procedures: Delivery person must present a company ID card. Take a picture of the ID in the reporting app.

1. Document delivery person in Sign in Book and Officer Reports.
2. Document vehicle information.
3. Access must be approved by Operations manager.
4. Any packages from mail couriers are not to be accepted by any security guards. Notify the OM of package delivery. Have the deliverer standby until the OM arrives to the zone to receive any packages.

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# BODY SEARCHES

Body Search Procedures:
1. Identity Verification:
Upon entry, the client must provide their name and bed number.
Staff will verify the client’s identity against the bed roster to confirm they are authorized to be in the facility.
2. Outerwear Screening:
If the client is wearing a sweater or a zip-down shirt, they must remove it and place it through the X-ray machine for screening.
All hoodies and jackets must be removed upon entering the shelter and placed through the scanner.
All shoes and boots must also be removed and placed directly into the scanner, not in the bucket.
3. Pocket Check:
Clients must turn their pockets inside out to ensure no prohibited items are concealed.
4. Waistline Check:
Clients will be asked to lift their shirts slightly to allow staff to visually inspect the waistline for any hidden objects.
All belts must be removed upon entry to the facility.
5. Footwear and Sock Check:
Clients must lift their pant legs to ensure that no contraband is hidden in high-top footwear or socks.
6. Metal Detection:
A handheld metal detection wand will be used to scan each client from head to toe, both front and back, to detect any metallic objects, weapons, or contraband.
7. Boot Screening:
If a client’s boots trigger the Magna-scanner, they must remove them and place them through the X-ray machine for further inspection.
Compliance & Enforcement:
Any refusal to comply with these procedures may result in denial of entry.
If contraband or unauthorized items are discovered, appropriate action will be taken as per facility security protocols.

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